Digital Integrated Payment System
Business Objective
The client wanted to build easy-to-use utility bill management solutions that simplify public officials' entire payment acceptance process and ensure exceptional digital commerce experiences for the communities they serve.
Business Challenge
Legacy application
The client’s integrated payment solution was built on legacy technologies. They tried to build further solutions over it, which has led to technical debt, and increased operational and development costs.
Non-scalable deployments
Manual testing and deployment processes were in place that did not allow the client to adopt and implement innovative solutions faster. Ensuring high-end security was also paramount since they deal with US government agencies.
Inconsistent UI/UX
They wanted to provide a seamless and intuitive digital commerce-like experience to its platform for both municipalities and citizens for utility bill collection management and bill payment experience, respectively.
Business Solution
Successive Digital helped the client launch its aspiring citizen engagement and utility bill payment solution, "UtilityConnect.” We helped them in complete digital transformation through advanced consulting and development solutions. Our experienced team helped them switch to a modern and digital ecosystem backed by AWS cloud. We helped them leverage advanced technologies and processes, including Serverless architecture, Microservices, Containerization, and DevSecOps, to reduce the time, cost, and complexity associated with creating, scaling, and managing the application.
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Key Features
Successive Digital built feature-rich payment and billing experiences municipalities have come to expect from the client.
- Digital utility bill payment solution developed
- Intuitive portal for citizens to view and pay bills
- Multilingual capabilities enabled
- Increased electronic payment adoption
- Streamlines collections
- Autopay enrollment
- Real-time payment or service-related notifications
- Improved efficiency for municipal customers
- Easier reconciliation of payment deposits
Business Impact
We Create a Valuable Difference
Reduced The Error Rate By
90%
Operational Efficiency Increased by
80%
Our Work
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I am extremely grateful to Successive Digital for being a wonderful and strategic partner. The team promptly understood the concept, took daily mockups, presented a comprehensive set of specifications, turned them into designs and built a scalable solution. It’s been awesome working with you guys
