About this
Project
About this project
Faced with outdated legacy systems that delayed onboarding and hindered operational efficiency, our client envisioned a modern, secure digital ecosystem for utility billing and collection management. They aimed to streamline processes for municipalities, private utilities, and citizens while introducing features such as autopay enrollment, real-time notifications, and multilingual support. The project was designed to process millions of transactions annually, ensuring reliable revenue generation and improved service delivery across 26 states. This transformation was intended to enhance citizen engagement and significantly reduce manual intervention.
About
Client
About the client
Our client is a leading provider of integrated payment and frictionless commerce solutions, serving over 100,000 customers with a reliable payment ecosystem. Partnering with more than 2,000 key distributors, they target high-growth verticals such as healthcare, education, government, utilities, and manufacturing. They enable secure, efficient transactions through multiple channels including credit/debit cards, ACH, and checks. With innovative technology and a focus on continuous improvement, the client delivers a trusted, state-of-the-art payment experience that meets the evolving needs of modern commerce.
Our
Offering
Solution
At the outset, Successive Digital performed a comprehensive analysis of the client’s outdated legacy billing system to identify gaps in scalability, security, and operational efficiency. Engaging key stakeholders to understand their business vision and challenges, we recognized the urgent need for a modern, agile solution. We proposed a holistic transformation leveraging serverless microservices and advanced DevOps practices. This approach enabled rapid, secure deployments, robust monitoring, and seamless scalability, ultimately bridging the technical gap to deliver a future-proof digital payment platform.
Automated Infrastructure & Serverless Microservices:
We began by modernizing the legacy system using AWS CloudFormation to automate infrastructure provisioning and enforce consistency across deployments. AWS Lambda powered our serverless functions, while AWS API Gateway efficiently managed API traffic. AWS S3 buckets offered scalable, durable storage for critical data, ensuring the foundation of our digital payment platform was robust and agile.
Efficient Messaging & Event-Driven Orchestration:
To decouple services and streamline communications, we implemented AWS SQS, facilitating asynchronous messaging and enhancing system resilience. AWS EventBridge further enabled an event-driven architecture, orchestrating real-time events that dynamically triggered coordinated responses across the microservices ecosystem.
Robust Monitoring, Secure Delivery & Enhanced Compliance:
Continuous monitoring and security were central to our approach. AWS CloudWatch provided deep insights into performance and operational health, while AWS CloudFront delivered content securely and with low latency. Additionally, AWS WAF protected our applications from common web exploits, and AWS Secret Manager safeguarded sensitive credentials, ensuring a secure and compliant environment.
Streamlined CI/CD & Quality Assurance:
To accelerate development cycles and maintain high-quality standards, we deployed Jenkins to build a robust CI/CD pipeline, automating builds, tests, and deployments. Sonarqube was integrated into this pipeline for continuous code quality checks, ensuring that each release met our stringent quality benchmarks and delivered a secure, scalable solution.
Result
Providing results that exceeded the client’s expectations
- Error Reduction: Automated deployments and continuous monitoring reduced error rates by 90%, ensuring high system reliability and minimal downtime.
- Operational Efficiency: The modernized system boosted process efficiency by 80%, streamlining billing workflows and reducing onboarding times significantly.
- Scalability: The transition to a serverless architecture supports over 8 million annual transactions, enabling seamless performance and robust revenue generation.
- Enhanced User Engagement: Intuitive interfaces and multilingual support have markedly improved citizen satisfaction and accessibility to digital payment services.
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